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Owned and operated by Supreme Backyards, our team is ready to answer questions about fire pits, fountains, gazebos, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days after placement. Transit time is typically 5 to 8 business days within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
We accept returns on most items within 30 days of delivery. Products must be unused and in their original packaging. Please contact our team to start a return and receive shipping instructions.
Can I exchange an item for a different model?
Yes, exchanges are available for items of equal or greater value. Reach out to us with your order number and the product you would like instead, and we will guide you through the process.
How do I choose the right fire pit or fountain for my space?
Consider the size of your patio or yard and the fuel type you prefer for fire pits, such as propane or wood-burning. For fountains, think about material durability and whether you want a freestanding or wall-mounted design. Our team is happy to help you find the perfect fit.
Do your gazebos and outdoor kitchens require professional installation?
Many of our gazebos come with detailed assembly instructions suited for handy homeowners. Outdoor kitchens and larger structures may benefit from professional installation, and we can provide guidance on what to expect for your specific setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team aims to reply to every inquiry within one business day so your project stays on track.
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Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Easy Returns
If something is not quite right, our straightforward return process makes it simple to find a solution.
